Billing & Collection Specialist

Principal Duties & Responsibilities

The Billing & Collection Specialist is responsible for overseeing the billing function within the Group. This includes managing the invoicing process, ensuring accuracy and completeness of billing data, timely collection of payments, and effective interaction with external stakeholders such as clients and service providers. The role is pivotal in maintaining the integrity of the billing system and ensuring customer satisfaction through accurate and prompt billing services.

Key responsibilities of this role involve leveraging technology to enhance efficiency, particularly through automation and system integrations. A strong background in finance is crucial for this position, as it involves detailed work with financial data. The Billing & Collection Specialist will work closely with the OTC Manager, contributing insights and best practices to improve the overall billing and collection process.

Job responsibilities:

• Responsible for the timely generation, issuance, and tracking of invoices.
• Review billing data and revenue accruals to ensure accuracy, completeness, and adherence to contractual terms.
• Adhere to Standard Operating Procedures (SOPs) for billing and client account management.
• Coordinate with third-party logistics providers and payment gateways for cash reconciliation.
• Maintain a weekly reconciliation of payments received with outstanding invoices.
• Send regular collection reminders to clients to maintain a low level of days AR outstanding and develop strategies for dealing with problematic accounts.
• Address customer inquiries related to billing promptly and professionally.
• Work closely with other teams, such as the Commercials, CSM, and F&L, to address and resolve billing-related issues.
• Work with the Accounting Team during closing to ensure accurate revenue and associated expenses recording.
• Perform ad-hoc requests from clients, assist them with their finance queries, and provide relevant recommendations. 

Key qualifications:

• Bachelor’s degree in Finance, Accounting, or a related field.
• 3-5 years of experience in billing, accounts receivable, or a related financial role.
• Proficiency in Microsoft Office and adaptability to new software and tools; experience with Oracle Netsuite is a plus.
• Ability to work independently and collaboratively in a fast-paced environment
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent interpersonal and communication skills.
• Open for an 18-month project-based employment
• Amenable to work in Makati City on a hybrid work arrangement (2 days onsite, 3 days WFH)